- Permanent role with career progression
- Lead digital change across the business
- Drive innovation with Microsoft tools
About the company:
Our client is a community‑driven organisation focused on delivering essential services, accessible programs, and well‑maintained public spaces that support a diverse local population. It operates across multiple service areas to enhance liveability and ensure facilities, community initiatives, and local infrastructure are responsive to evolving needs. Guided by long‑term planning principles, the organisation prioritises sustainability, effective service delivery, and continuous improvement for the community.
About the role:
We are seeking an experienced Digital Business Analyst to lead and support the delivery of modern, integrated digital solutions across the organisation.
Reporting to the Coordinator, you will lead a small team (2–4 direct reports) while providing expert advice on business systems, digital workflows, and process improvements. You will play a key role in strengthening Digital Solutions through a collaborative business partnering model that enhances performance, innovation, and customer service outcomes.
This is an exciting opportunity for a hands-on leader with strong Microsoft platform expertise and a passion for improving systems, processes, and information management practices.
Key Responsibilities
- Lead and coach a small, dynamic technical team, help the team to collectively and individually grow and develop.
- Support the digital transformation of the wider business, including collaboration with various stakeholders across the business from entry level team members to C level executives.
- Assist in evaluating and refining business systems, processes, and digital workflows to lift service quality and operational efficiency. Coordinate system testing, user training, and post‑implementation support to ensure smooth adoption and integration of new or upgraded digital solutions.
- Contribute to documentation, reporting, and configuration tasks across business systems, including data integration activities.
- Identify opportunities for continuous improvement and stay informed of emerging technologies relevant to digital service delivery.
Key Skills
- Lead, mentor, and support a team of 2–4 Business Analysts, fostering a collaborative and high-performing culture.
- Provide high-level advice and analysis to identify improvements across business systems, workflows, customer service, and digital processes.
- Oversee business system projects including requirements documentation, application administration, reporting, and data integration.
- Coordinate system testing, user training, and support activities to ensure quality delivery and successful adoption.
- Support Digital Solutions across ICT, business systems, and information management, ensuring compliance with data security and governance standards.
Skills & Experience
- Strong expertise in Microsoft Applications including SharePoint, Power Apps, Power BI, and Power Automate.
- Demonstrated experience in process mapping, workflow configuration, and digital solution design aligned to business outcomes.
- Proven leadership capability with experience coaching and developing direct reports.
- Experience supporting business systems in complex environments, ideally within local government or similar sectors.
- Solid understanding of information management principles, including ECM systems, classification, digitisation, retention, and disposal practices.
What’s in it for you?
You’ll be part of a dynamic and collaborative team working with a community focused organisation. There is an opportunity to maximise Superannuation (up to 22%) with contribution schemes, salary sacrifice, a flexible WFH hybrid model and opportunity to progress and develop your career.
How to apply:
If you are interested and possess the right experience, please apply now via the link to be considered.
Contact: Maria Hecto – (08) 9423 1407 – (Job reference: 269822)
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
