Lead a major Microsoft Dynamics CRM upgrade across a critical statewide system.
The strategic projects team is delivering a high‑priority Dynamics Upgrade Project, ensuring continued stability, security and support for a key statewide CRM platform.
We’re seeking an experienced CRM Technical Specialist to deliver on‑premises upgrades from CRM 2015/2016 to Dynamics 365 V9.0, while supporting future CRM strategy and potential cloud transition work.
What You’ll Do
- Lead the upgrade of CRM 2016 (IFD) to Dynamics 365 V9.0 on‑prem
- Support follow‑up upgrade of CRM 2015 to V9.0
- Analyse current customisations, plugins, workflows and integrations
- Deliver migration plans with minimal business disruption
- Conduct pre/post‑migration testing and data validation
- Implement CRM customisations, plugins, workflows and security models
- Provide technical guidance on integrations and external ASP.NET applications
- Work closely with infrastructure teams on ADFS, authentication and deployment needs
- Document architecture, customisations and integration points
- Contribute to future CRM roadmap and platform assessments
- 5+ years’ hands‑on experience with Dynamics CRM (2013–2016, D365)
- Proven CRM on‑prem upgrade/migration experience
- Critical: Internet Facing Deployment (IFD) + claims‑based authentication
- Strong ADFS knowledge and experience with external-facing CRM deployments
- Deep technical skills in forms, entities, workflows, JS, plugins (C#, CRM SDK)
- Experience with Power Platform tools
- Understanding of SQL Server, Windows Server, IIS and AD basics
- Ability to collaborate with infrastructure teams (servers/networking handled by them)
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
