As the Contractor Care Coordinator, you will be a vital link in ensuring outstanding post-placement support for contractors, consultants, and payrollers. Reporting to the Director - State, your focus will be on onboarding, contract extensions, and managing contractor relationships to maximise client satisfaction and loyalty.
As the selected candidate, you will:
- Manage all post-placement aspects of contractors’ lifecycle, including onboarding, extensions, and terminations, ensuring compliance with client-specific requirements (excluding payroll).
- Act as the first point of contact for contractors, providing exceptional service, managing queries from start to finish.
- Proactively communicate with contractors, especially during their first month and six weeks before contract end, to discuss extensions or new opportunities.
- Liaise with clients and contractors to manage contract extensions, terminations, and related documentation.
- Generate required documentation from the database, create change requests, and maintain accurate records.
- Build professional, ethical relationships with clients and contractors in alignment with company values.
- Support administration and quality assurance tasks, including background checks, reporting, SOP creation, and maintaining confidentiality.
- Coach and mentor administrative staff, fostering continuous improvement and high-quality service delivery.
- Excellent customer service skills with a strong focus on building and maintaining relationships.
- Attention to detail and organisational ability to prioritise tasks effectively.
- Proven experience managing a large pool of contractors and ensuring their engagement and performance are optimised.
- Strong communication skills for liaising with clients, contractors, and internal teams.
- Ability to handle queries professionally, independently, and within a team environment.
- Sound understanding of administrative processes and compliance requirements related to contractor management.
- Experience in the staffing or recruitment industry.
- Knowledge of contractor lifecycle management and related documentation.
- Ability to coach and mentor team members to enhance service standards.
- A proactive approach to identifying operational improvements.
Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process. If you are passionate about delivering exceptional contractor care and want to join a collaborative team, we would love to hear from you!
We look forward to your application!
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
