Application Support Analyst (Level 2)

Location: Brisbane, Queensland
Job Type: Permanent
Posted: 6 days ago
Contact: Gian Guanzon
Discipline:
Reference: 243840

Our client has been built by industry leading pioneers in Australia. After the successful sale of the sector leading company they founded, with an abundance of capital and freed from the constraints of a large business, together they set their attention on delivering the much-needed application of new technology (web, cloud, mobile) to their industry. Together they designed, coded and released their built-for-user SaaS platform MVP, which after five years is now used by 50% of their industry, accounting for more than AUD$20b in transactions per year. Their team has grown to 70, with a Scrum based software engineering group of 30.

Their market leading and unrivalled B2B platform, puts them in a unique position to become the industries foundation platform for all data, services and technology. This step involves extending their solutions into three mobile-led B2C products which will seamlessly connect parties in a four million user ecosystem for the first time ever.

Due to internal promotions, our client is now looking to hire a number of different support people. The great news is that you can work from either Sydney or Brisbane. If you are enthusiastic about software products, technical support and you are resilient this could be a fantastic step into your career in IT.

You should have the following:

  • Excellent communication and problem-solving skills
  • Experience in IT (preferably with software)
  • Have excellent written communication skills - you will be emailing/chatting to customers
  • Inquisitive mind
  • Be able to recognise quickly when something needs to be escalated
  • Familiarity with ALL (or some of the following)
  1. Slack
  2. Us
  3. Google Suite, e.g. Drive, Calendars, Docs, Sheets, Slides, Forms etc.
  4. Zendesk
  • Software application support experience is required

Peoplebank has worked in close partnership with the founders of this business to build their leadership and technology teams and will be able to provide suitable candidates with a detailed account of the business and technology landscape and the role this position will play in their success.

These urgent roles and our client will be interviewing immediately. To find out more about this opportunity, please Apply Now quoting #243840