A range of proactive activities are coordinated by the NOC including preventative maintenance, system upgrade and other optimisations activities.
Details
- 12 month initial contract with view to extend (ongoing requirement)
- Based in Burwood East (no hybrid working arrangements)
- $38 per hour + Superannuation (plus shift allowance & penalty rates for overtime)
- 24/7 rotating roster – 12 hour shifts, commencing 6am or 6pm
- 4 days on, 4 days off
Responsibilities
- As a first point of contact you will be responding to phone calls and email requests received in the NOC by Incident logging, troubleshooting and restoring service. Ensuring that Service Level Agreements are met at all times
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up (i.e. when to expect a follow-up contact and by whom)
- Work within our ticketing system to create detailed work logs and improve technical documentation as part of our continual improvement process.
- Acting as the first point of contact for any Network/Subscriber related problems
- Develop good customer relationships through excellent customer service
Requirements
- Ability to pass police check
- Must have access to a car to commute to work at 6am or 6pm
- Ability to follow the rotating roster outlined above
- 1 – 3 years of experience working in a similar role
- Technical Background
- Understands security concepts
- ITIL Framework basic networking and security concepts also a bonus
- Customer service experience and strong communication skills
Next steps
This role is moving very quickly, so please apply ASAP with your CV (no cover letter needed) using the 'Apply Now' button.
For more information or a confidential discussion, please contact Abi Morton on abi.morton@peoplebank.com.au quoting reference 266791.
