About the Role
As a Production Systems Operations Center Support Officer, you will deliver end-user computing support and monitor enterprise infrastructure and applications. Working in a fast-paced environment, you’ll ensure system stability and coordinate incident resolution with Level 3 teams and vendors. This is a Roster: 3 days, 3 nights, 6 days off (12-hour shifts) Based in Perth CBD.
Key Responsibilities
- Provide desktop and end-user support (laptops, monitors, radios, peripherals).
- Monitor and troubleshoot infrastructure (Windows/Linux servers, VMware, networks, satellite links).
- Perform initial troubleshooting of enterprise applications and escalate as needed.
- Support secure file transfer operations (CyberArk, GoAnywhere, MoveIT).
- Maintain IP radio systems and CCTV integrity.
- Manage incidents and service requests via ServiceNow.
- Enterprise-level IT support experience preferred.
- Familiarity with ServiceNow, Active Directory, VMware, WAN/LAN networks.
- Exposure to MFA (Silverfort), secure transfer tools, and endpoint protection.
- Strong problem-solving and communication skills.
- Work with cutting-edge technology in a critical operations environment.
- Attractive roster offering work-life balance.
- Competitive salary and benefits.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
