Our Federal Government Client is seeking a Solution Designer.
This is a long-term contract role from 08 December 2025 to 07 June 2026
with t hree
6-month extension options, located at our client’s Adelaide, Brisbane, Canberra or Melbourne sites, with on-site working arrangements as required.
As the selected candidate, you will:
• Design and implement workflows and business logic in ServiceNow to support automated ITIL Normal change requests triggered via Azure DevOps pipelines
• Collaborate with ITSM stakeholders to define risk-based approval logic, automated scheduling, and deployment triggers
• Ensure automated change outcomes are accurately reflected in ServiceNow, including automated closure or escalation for manual review
• Contribute to updates of policy and procedural documentation supporting the automated change process
• Support Azure DevOps test plan customisation to enable risk-based decision logic
• Navigate complex stakeholder environments and promote automation and risk-based approaches
• Lead solution design activities across ServiceNow and Azure DevOps
• Manage design activities and develop sustainable, scalable solutions
• Produce high-quality solution intent, workflow, and risk documentation
• Provide expert design advice and engage collaboratively with stakeholders To be successful in this role you should have:
• Hands-on experience with ServiceNow DevOps Change Velocity and integration with Azure DevOps or similar platforms
• Strong understanding of ITIL change management and automation
• Demonstrated experience designing and implementing workflows and business logic in ServiceNow
• Familiarity with Azure DevOps pipelines and test plan configuration
• Excellent stakeholder engagement and communication skills
• Ability to recognise system/process limitations and propose effective solutions
• Strong documentation and design communication capability
It is desirable if you have:
• Experience with business situation analysis
• Knowledge of quality management practices
• Experience providing specialist technical advice
• Programming or software development capability
• Business intelligence experience
• Systems integration and build experience
• Measurement and metrics experience
Due to security clearance requirements for this role, candidates must be Australian citizens with a Baseline security clearance.
Apply now for immediate consideration – contact Param Kaur on 02 6268 9781
quoting Job Reference: #268989
The closing date for this role is on 24
November 2026.
Expression of Interest for other Solution Designer
roles will remain open until 05 Dec
2026.
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
Peoplebank
and Leaders IT
are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Solution Designer
Solution Designer
Location:
Canberra
Work Type:
Contract
Industry:
Cloud & DevOps
Contact Name:
Param Kaur
Contact Phone:
02 6268 9781
Date Published:
17-Nov-2025
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