We are seeking an experienced Splunk Cloud and IT Service Intelligence (ITSI) Engineer to lead the migration of legacy monitoring and event management platforms, design enterprise service models, and deliver actionable insights that improve IT operations.
This is a hands-on, technical leadership role requiring deep expertise in Splunk Cloud, ITSI, observability, and event management, along with the ability to partner with stakeholders across technology and business.
What you’ll do
- Act as the primary SME for Splunk Cloud and ITSI.
- Lead the migration of two legacy monitoring and event management tools into the Splunk ITSI platform.
- Work with BAs, SMEs, and application owners to create event management and service health models.
- Design and implement end-to-end solutions, ensuring integration with existing technologies.
- Build ITSI services, KPIs, and notable events to provide comprehensive visibility into IT operations.
- Develop and optimise Splunk data inputs, ETL processes, searches, and queries.
- Create customised dashboards, reports, and visualisations for stakeholders.
- Perform system maintenance, patching, upgrades, and performance tuning.
- Test and validate configurations, workflows, and integrations.
- Document solutions, SOPs, and troubleshooting guides.
- Collaborate with technical teams and vendors to resolve issues and deliver enhancements.
- Provide thought leadership on AIOps, event correlation, and service monitoring best practices.
- 10+ years hands-on technical experience implementing and supporting Splunk Cloud and ITSI or similar
- Strong background in data analytics, ML, and observability tools.
- Proven experience with OTEL data collection and integrations.
- Extensive experience in Tech-to-Business Service Tree mapping and Event Management workflows.
- Integrations with ServiceNow (Incident, Service Request, Change event mapping).
- Strong knowledge of CI/CD, Bitbucket, scripting (PowerShell, Python).
- Proven experience supporting AIOps, TechOps, and containerised solutions.
- Familiarity with Azure, GCP, AWS cloud infrastructure.
- Advanced understanding of operational processes, toolsets, and operating systems.
- Splunk ITSI Certification (mandatory).
- ITIL Certification.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Self-motivated, proactive, and able to work independently in a fast-paced environment.
- Ability to influence stakeholders and articulate technical solutions in simple terms.
