Location: Locations will depend on delivery & training days. Locations include Melbourne CBD, Footscary, Sunbury and working from home
Company: Leading State Government Utilities Department
This leading State Government Department are seeking two experienced Oracle CCS Trainers to join a major billing transformation program. These roles will play a key part in developing and delivering training content to internal teams and external partners, supporting a large uplift in resources and ensuring successful adoption of new billing processes.
About the Role
As an Oracle CCS Trainer, you will:
- Collaborate with program and change teams to scope training needs and delivery requirements
- Develop high-quality, reusable training materials aligned to business objectives
- Deliver face-to-face training sessions to internal staff and BPO partner resources
- Engage with SMEs and stakeholders to evaluate readiness and manage resistance
- Provide updates on training progress, milestones, and outcomes
- Support the transition to new ways of working and successful business adoption
- Work with communications teams to ensure consistent messaging across audiences
- Strong experience in training design, development, and delivery (Oracle CCS or similar billing systems highly regarded)
- Excellent stakeholder engagement and communication skills across all levels
- Resilient, adaptable, and comfortable working in a fast-changing program environment
- Proven ability to manage ambiguity, risks, and issues in a dynamic setting
This is a rare opportunity to contribute to a significant transformation program, with a focus on improving customer experience and streamlining billing operations. You’ll work in a collaborative environment with a mix of face-to-face and flexible working arrangements.
For more information or a confidential discussion, please contact Abi Morton on +61 3 8080 7207 quoting reference 267916.
To apply please click the 'Apply Now' button.
