About the Company
Our client is a world-class end-to-end IT services provider who works with organisations from all sectors around the globe.
About the role
While the initial project will be located in Sydney CBD subsequent work will often be conducted at different sites around Sydney, and occasionally around New South Wales. When working at regional sites, travel will be arranged, and expenses paid for by the client.
Schedule/hours
This role starts on 09th June 2025.
Work is ad-hoc in nature therefore, there are NO guaranteed hours after the initial engagement. Every effort will be made by this client to involve you in suitable projects and shifts.
Key Responsibilities:
- Respond to and resolve incidents and service requests escalated from Level 1 support
- Provide support for desktops, laptops, mobile devices, printers, and peripherals
- Troubleshoot operating systems, software, and hardware
- Perform basic network and server troubleshooting (e.g., connectivity, profile access, mapped drives)
- Support Office 365, Active Directory, VPN, and remote access technologies
- Maintain accurate documentation of issues and resolutions in the ticketing system
- Assist with user onboarding/offboarding and asset management tasks
- Escalate unresolved issues to Level 2/3 support as needed, with appropriate documentation
- 1–2 years of IT support experience in a Windows-based environment.
- Strong customer service and communication skills.
- Solid troubleshooting skills for hardware, software, and basic network issues.
- Familiarity with Microsoft technologies including Windows 10/11, Office 365, and Active Directory.
- Experience with ticketing ServiceNow
You will be part of the BAU desktop team based onsite, working under a team lead
- Subsequent work will often be conducted at different sites around Sydney and occasionally around NSW. When working at regional sites, travel will be arranged, and expenses paid for by the client.
- This is an ongoing position with Fujitsu. The initial contract will be 3 months with view to extend, pending performance.
Mandatory Requirements:
- Ability to commence with < 1 week’s notice
- Full, clean Driver's License and your own vehicle.
- Ability to travel to project sites
- Must pass a police check prior to commencing
Next steps
This role is moving quickly, so please apply ASAP with your CV (no cover letter needed) using the 'Apply Now' button.
