Location: Melbourne, VIC, Australia
Employment Type: Full-time or initial 6 month contract | Hybrid Work Model
***Must be an Australian Citizen based in Melbourne
About the Role
We are seeking an experienced Enterprise Operations Manager to lead the operations of a Managed Service Provider (MSP) program delivering critical network communications. This role is pivotal in driving the adoption of service management best practices across enterprise programs and ensuring operational excellence in a high-stakes environment.
You will provide leadership and mentorship to Network Operations Managers, foster collaboration across technical and support teams, and champion continual improvement initiatives. This is a senior-level role with a hybrid work model, requiring regular in-office presence in Melbourne.
Key Responsibilities
- Lead strategy development for critical network operations aligned with industry best practices.
- Oversee the physical NOC footprint, including workstation assignments and asset configuration.
- Coordinate modernization efforts across enterprise network infrastructure.
- Manage 1st-level operations teams handling alarm response, performance monitoring, and incident management.
- Ensure compliance with security and risk management directives.
- Drive standardization and continuous improvement of NOC policies and processes.
- Collaborate with engineering, PMO, and HR to maintain optimal staffing and training.
- Serve as escalation manager for major network events and service performance issues.
- Contribute to enterprise-level reporting, stakeholder meetings, and process improvement initiatives.
- Bachelor’s degree in Telecommunications, Computer Science, or related field with 7+ years in NOC leadership
OR
10+ years in telecommunications with 7+ years in NOC leadership and ITIL professional certification. - Strong experience implementing ITIL practices (ITILv4 Foundation + Professional level certification).
- Excellent communication, leadership, and stakeholder engagement skills.
- CCNA certification.
- Deep knowledge of TCP/IP, MPLS, WAN/LAN technologies.
- Experience with F5 Load Balancers, Cisco ASR/Nexus, Arista switches.
- Familiarity with network monitoring and performance management tools.
- Experience in SLA development and management in an MSP environment.
- Project management experience and ability to lead in high-pressure scenarios.
- Security clearance eligibility .
- Our clients works on mission-critical infrastructure in a dynamic, collaborative environment.
- Lead a high-performing team with opportunities for innovation and growth.
- Flexible hybrid work arrangements.
- Inclusive and supportive workplace culture.
Apply now to be part of a team that values excellence, innovation, and impact. For further information conatct Priya Kuncham on 03 8080 7265 quoting Job ref#266422.
