IT Support Officer
Location: Hay Point, QLD
Rate: Open to negotiation
Role Type: Permanent
About the Role
As the first point of contact for internal IT support, you’ll lead and coordinate service requests, troubleshoot technical issues, and ensure smooth day-to-day operations aligned with our IT Service Catalogue. You’ll work closely with internal stakeholders and external vendors to maintain infrastructure, support end users, and uphold service level agreements.
Key Responsibilities
• Provide 1st level support and service request fulfilment
• Manage incidents and escalate complex issues to specialist teams
• Execute operational tasks including backups, patching, system monitoring, and disaster recovery testing
• Support change and configuration management activities
• Promote and coach safe information security practices
• Participate in business continuity and risk management processes
• Deliver 24/7 call-out coverage and relief support to IT team members
What You’ll Bring
• Tertiary qualifications in Information Technology (highly desirable)
• Experience in IT Service Operations and supporting 24/7 environments
• Strong communication skills with the ability to translate technical concepts
• Proven ability to manage time and prioritise tasks effectively
• Familiarity with SFIA competencies across incident, infrastructure, network, and security operations
• Ability to obtain MSIC and CPCCOHS1001A cards
• Driver’s licence (highly desirable)
Please apply now or reach out for a further conversation 073291 5405/ chantelle.lee@peoplebank.com.au.
IT Support Officer
IT Support Officer
Location:
Hay Point
Work Type:
Permanent
Industry:
Helpdesk & IT Support
Contact Name:
Chantelle Lee
Contact Phone:
07 3291 5405
Date Published:
01-Oct-2025
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