- Initial 6 months contract with a global mining client
- FIFO Roster is 8 days on 6 days off
- Experience Level 2, Level 3 Desktop Support within mining exposure
About the Role
We are seeking a skilled and proactive Site Support Technician to oversee IT service delivery across a dynamic mining environment.
Key Responsibilities
- Lead and manage on-site IT support operations, ensuring high service quality and availability
- Deliver end-to-end IT infrastructure support across data centres, communication rooms, access control, HVAC/UPS, and related systems
- Support and troubleshoot radio communication devices and large-scale WiFi networks
- Collaborate with third-party vendors and ensure SLA compliance
- Execute IT infrastructure projects and support initiatives in line with operational requirements
- Maintain monitoring systems, service metrics, and incident resolution workflows
- Manage IT budgets for site services and infrastructure
- Build strong relationships with operational staff, ensuring that IT solutions meet business needs
- Promote safety, compliance, and best practices in IT operations
- Provide mentorship and support to other team members on-site
- Strong knowledge of IT service delivery, support operations, and stakeholder engagement
- Hands-on experience with IT infrastructure such as networking, access control, HVAC, UPS, video conferencing, and cabling
- Practical experience supporting technology in remote or mine site environments
- Familiarity with facilities and technology disciplines including radio and wireless communication systems
- Strong problem-solving skills and the ability to work independently in a fast-paced environment
- Clear and effective communication skills, both written and verbal
- Understanding of SLAs, performance metrics, and service monitoring
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to plan, execute, and manage IT-related projects and service initiatives
- An opportunity to lead IT support operations in a dynamic and high-impact industry
- Supportive team environment with exposure to modern technologies and infrastructure
- Competitive remuneration and benefits package
- The chance to make a real difference in technology-enabled mining operations
