This is a long-term contract role (12-month initial contract duration) with 2 x 12-month extension terms, located at our client’s Canberra office (ACT) with hybrid working arrangements.
As the selected candidate, you will:
- Apply in-depth knowledge of IT service transition and ITIL frameworks
- Lead, manage, and continuously improve the Change and Release Management processes
- Develop and maintain change control and release governance across the IT lifecycle
- Coordinate implementation plans for complex changes, including risk evaluation and communication
- Oversee deployment management, ensuring availability of deliverables in test and production environments
- Conduct Post Implementation Reviews (PIRs) and manage Service Improvement Plans (SIPs)
- Collaborate with business and technical stakeholders to manage release scheduling and deployment
- Ensure tools, processes, and automation for change/release management are effective and integrated
- Validate and review change requests, release notes, and ensure rollback plans are in place
- Confirm process integration with other ITSM disciplines and liaise with Change Advisory Boards (CABs)
- ITIL 4 Foundation certification
- Demonstrated experience coordinating and facilitating Change, Release, and Deployment Management processes
- Strong knowledge of ITSM practices including Release and Change Management
- Excellent stakeholder engagement skills, with the ability to influence and align teams to a common goal
- Strong written and verbal communication skills
- Strategic thinking and continuous improvement mindset
- Tertiary qualifications in ICT and/or significant proven experience in relevant management domains
- ITIL 4 Specialist: Create, Deliver and Support certification
- ITIL 4 Specialist: High-Velocity IT (HVIT) certification
- ITIL 4 Practitioner: Release Management certification
- DevOps Foundation (DOFD) certification
Apply now for immediate consideration – contact Mariz Arroyo on 0262451741 / Mariz.Arroyo@peoplebank.com.au quoting Job Reference: # 266977.
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
