- Design, configure and implement technology solutions in your area of expertise
- Requirement gathering, business analysis, project management, cost estimation
- To develop a deep understanding of the clients Infrastructure and possible solutions that could improve employee work-life
- To build a strong relationship with all client stakeholders
- Take technical escalations from the managed services team when and if required
- On-boarding new managed services clients as they are assigned
- Ensure documentation is up to date
- Influencing sales growth/profitability
- Grow billable hours
- On-Call responsibilities as required
- Perform projects on time and on budget
- Adhere to Ricoh processes and procedures.
Selection Criteria
- Expert experience as a Senior Systems Engineer/ Solution expert in some of the following:
- Office 365/Azure
- SCCM
- Citrix
- VMware
- Storage
- Certifications in relevant areas
- High emotional intelligence
- Excellent interpersonal skills and experience
- Excellent written and verbal communication skills with the ability to present to stakeholders at various levels
