Our client is seeking an experienced Service Desk Operative to join their Managed Security Operations Centre. The team is responsible for incident detection, analysis, investigation, and response escalations.
The role:
Security Operative
- The Security Operative will be responsible for monitoring managed customer security events and closing or escalating those events as necessary
- Monitor, analyse, mitigate and triage security events.
- Follow documented procedures for recording, assessing, analysing, communicating, rectifying, escalating and reporting security incidents.
- Effectively respond to all security incidents however they are communicated, including telephone calls, trouble tickets, emails received in group email mailboxes, or by any other means.
- Assist in the development and improvement of documentation that supports the business unit.
The candidate:
Required:
- Higher School Certificate (or equivalent)
- Experience in Service Desk Operations
- Possess a good networking knowledge and a good understanding of what protocols are used on modern networks and how they relate to security.
- Excellent analytical skills and having the mentality of a problem solver.
- Excellent communication skills that translate into the ability to effectively handle high business impacting incidents.
Desired:
- Experience in a Security Analyst Role
- ITIL V3 Foundations
Please submit CV in WORD format ONLY.
