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IT Support officer- North Coast Region - Port Macquarie

Job Title: IT Support officer- North Coast Region - Port Macquarie
Contract Type: Contract
Location: Port Macquarie
Industry:
Salary: Negotiable
Start Date: June
Reference: 173138_1493967687
Contact Name: Nivy Sahoo
Contact Email: nivy.sahoo@peoplebank.com.au
Job Published: May 05, 2017 17:01

Job Description

About the company

An organisation who consolidates efforts to drive economic growth, productivity and competitiveness by bringing together industry, resources and skills.

Role - ICT Customer Support Officer
Location - North Coast, NSW

Hours - 7 hours/day and 5 days /week
Checks - This role will require checks at a later stage.

Essential requirements
Current Drivers Licence with a good driving history record

Further details as per below:


Location


No of vacancies


Start Date


End Date- with a potential to extend


Forster


1

13 June 2017


15 Sept 2017




Murwillumbah


1


13 June 2017

15 Sept 2017

Wollongbar


2


13 June 2017


15 Sept 2017




Grafton


1

13 June 2017


15 Sept 2017



Port Macquarie

1


13 June 2017


15 Sept 2017




Armidale


1

24 July 2017

6 October 2017




Moree


1

24 July 2017


6 October 2017

REQUIREMENT AND RESPONSIBILITIES

  • Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues.
  • May work in a call centre.
  • The role delivers and supports ICT services for NSW departmental Offices, involving diagnosis and resolution of incidents and deployment of the department's standardised infrastructure hardware and systems

KEY ACCOUNTABILITIES

  • Diagnose and resolve ICT incidents and issues via remote-support tools, telephone, and on-site support.
  • Provide and maintain ICT support services in accordance with the department's standards, policies and operating procedures and agreed service levels.
  • Participate in the deployment, maintenance, and improvement of the department's standardised ICT systems.
  • Provide operational technical advice to NSW public schools and departmental offices in accordance with the department's standardised ICT technologies, policies and operating
  • Contribute to the improvement of ICT services to NSW departmental offices through the escalation of relevant incidents, requests and problems.
  • Provide advice to principals, managers and others about the department's standard ICT technologies and services to assist their decisions about effective use of available equipment.