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Vendor Operations Manager

Job Title: Vendor Operations Manager
Contract Type: Contract
Location: Redfern, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 195566_1559782506
Contact Name: Pooja Gupta
Contact Email: pooja.gupta@peoplebank.com.au
Job Published: June 06, 2019 10:55

Job Description

NSW Government Department
6 months contract
Redfern location

About the role

The Vendor Operations Manager manages end user vendors from an operational perspective, with a focus on warranty issues of end user devices.

Runs reports to ensure SLAs are being met and understood.

Key responsibilities:

  • Manages end user vendors from an operational perspective, with a focus on warranty issues of end user devices.
  • Builds and strengthens relationship with vendors, field operations and the Service Desk.
  • Act as the escalation point for any end user device issues that need to be escalated to either the vendor, the schools through field operations.
  • Ensure vendors deliver to the contract from an operational perspective
  • Holds regular vendor meetings as well as vendor working groups with key stakeholders to ensure the services are being delivered as expected.
  • Analyse incidents in our ITSM Tool (Remedy) reported to ICT support teams
  • Prepare associated reports including trending metrics, scorecards and reports specific to external vendors that support remediation activities to improve service delivery

For more information, please contact Pooja Gupta, quoting ref: 195566