Vendor Operations Manager

Location: Redfern, New South Wales
Job Type: Contract
Posted: 12 days ago
Contact: Pooja Gupta
Discipline:
Reference: 195566_1559782506

NSW Government Department
6 months contract
Redfern location

About the role

The Vendor Operations Manager manages end user vendors from an operational perspective, with a focus on warranty issues of end user devices.

Runs reports to ensure SLAs are being met and understood.

Key responsibilities:

  • Manages end user vendors from an operational perspective, with a focus on warranty issues of end user devices.
  • Builds and strengthens relationship with vendors, field operations and the Service Desk.
  • Act as the escalation point for any end user device issues that need to be escalated to either the vendor, the schools through field operations.
  • Ensure vendors deliver to the contract from an operational perspective
  • Holds regular vendor meetings as well as vendor working groups with key stakeholders to ensure the services are being delivered as expected.
  • Analyse incidents in our ITSM Tool (Remedy) reported to ICT support teams
  • Prepare associated reports including trending metrics, scorecards and reports specific to external vendors that support remediation activities to improve service delivery

For more information, please contact Pooja Gupta, quoting ref: 195566