Permanent Role- Flexible, supportive and collaborative work environment. Great professional development, reward & recognition. Largest Telecommunications client - Canberra based.
As a successful candidate, you will:
- Provide operational advice, support and technical expertise in the design, development, implementation, maintenance and operational assurance
- Be accountable for technical delivery management of the following UC environments: National VOIP Solution (Cisco), Standalone PABXs at a small number of regional locations (NEC), Voice Carriage, National Video Conference Solution (Polycom), Integration of Voice and Video with the Department-managed Skype Solution
- Work closely with Engineering resources and where applicable, provide functional leadership
To be successful in this role you should have:
- At least 5 years working in the Telecommunications and/or IT Industry in an Operational Management and Support Role.
- At least 2 years supporting voice and/or video conference solutions
- Demonstrated ability to manage Technical Customer Delivery outcomes including: Incident Management, IT Service Continuity, Capacity Management, Availability Management, Change Management, Configuration Management, Problem Management
- Demonstrated knowledge of current and emerging UC technologies.
- ITIL V3 Foundation certification or demonstrated ITIL knowledge to an equivalent level.
- Technical knowledge and understanding of:Voice (VOIP and analogue/digital) technologies,Vendor experience/knowledge with Cisco and Polycom, Carriage (Data, SIP, ISDN), Security (e.g. ISM, PSPF, ASD Cyber Security Mitigation Strategies)
It is desirable if you have:
- Tertiary qualification in telecommunications, ICT, networking, OR relevant industry certifications.
- Technical knowledge and understanding of Cisco-based networking
Due to security clearance requirements for this role, candidates must be an Australian Citizen with a minimum Baseline Security Clearance.
Apply now for immediate consideration - contact Param Kaur on +61 02 6268 9781 or param.kaur@peoplebank.com.au quoting Job Reference: # 249084.
Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.
