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Technical Writer

Job Title: Technical Writer
Contract Type: Contract
Location: Melbourne, Victoria
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 243421_1644538701
Contact Name: Sumi Dahal
Contact Email: sumi.dahal@peoplebank.com.au
Job Published: February 11, 2022 11:18

Job Description

Our client, an Australian Iconic Enterprise is looking for Technical Writer to join their team for an initial 6 months + extensions.

Responsibilities

  • Update and create content via instructional videos, traditional documents and FAQs, and other methods as required
  • Ensure content supports our goal of self-serve for end users
  • Work with end users and project team members to capture as-is and to-be process maps, document process step-guides, develop short instructional videos
  • Documentation should be focussed on both process change and system change, primarily in Salesforce and Apttus
  • It is critical that complex processes can be described in plain English and be easily understood
  • Other duties as part of the program to execute on training related activities

Skills & Experience:

  • Previous experience and professional qualifications in writing training materials and documenting processes
  • Previous experience in facilitating sessions and/or training
  • Previous experience in coaching others in virtual, cross-functional team arrangement
  • Salesforce experience highly preferred
  • Microsoft suite of products (Excel, Word, PowerPoint, Outlook and Project
  • Experience working in a B2B sales environment desirable
  • Excellent communication skills, particularly in writing instructions and processes

If this sounds like YOU, please APPLY NOW!! Job ref # 24341