Technical Writer

Location: Canberra, Australian Capital Territory
Job Type: Contract
Posted: 13 days ago
Contact: Zahidul Alam
Reference: 187012_1533624873

Our federal government client is seeking to engage an established Technical Writer to join their ICT team.

As a Technical Writer, you will be required to:

Document the department's Oracle Service Cloud systems, including:

  • Technical system documentation
  • Knowledge base articles regarding known issues and common incident and user request activities
  • Non-functional system requirements and high-level performance and capacity management plans
  • Policy and procedures around patching and upgrades
  • Licence and contract information and management processes
  • Roadmaps plans for each system

The successful candidate must have:

  • High quality written and verbal communication skills.
  • Experience developing technical support documentation for service desks and second level support teams.
  • Experience developing and documenting business processes and procedures.
  • Experience producing user documentation and training material.

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently hold or are able to gain a Security Clearance.

Apply now for immediate consideration - contact Zahid Alam on 02 6245 1739 quoting Job Reference: 187012

Please note: only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.