Technical Support Transition Coordinator/Analyst

Location: Sydney CBD, New South Wales
Job Type: Contract
Posted: 18 days ago
Contact: Helia Moosavi
Discipline:
Reference: 239030_1631081562

This is an opportunity to work for a high profile global financial institution currently working on a complex system transition project. They are looking to hire am experienced Application Support Analyst for an initial 12-month contract.

Responsibilities:

  • Work closely with the support teams to assist them with coordination activities
  • Working with project and technical SMEs to gather, collate and document the relevant support artefacts, tools, processes and documentation including Standard Operating Procedures and Run Books.
  • Work with support teams to build Technical Verification Tests as part of managing change in a production environment.
  • Populate and manage knowledge repositories for support teams to capture support artefacts and manage them centrally
  • Assist in the collation of the user access matrix including coordinating with project teams for the required information.

Required skills:

  • Technical documentation skills.
  • Knowledge of ITIL or other IT Operations Framework is highly advantageous.
  • Scrum master or team lead experience advantageous.
  • Experience using Atlassian tool suite (JIRA, Agile, Confluence).
  • Experience with Linux , Unix.
  • Be comfortable working within a matrix structure

This is a challenging but rewarding opportunity and the chance to be part of a very high-profile project. This could help propel your career forward - you definitely want this experience on your resume!