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Technical Support Officer

Job Title: Technical Support Officer
Contract Type: Contract
Location: Sydney, New South Wales
Industry:
Salary: + Super
Reference: 241842_1639028197
Contact Name: Geordie McPherson
Contact Email: Geordie.McPherson@peoplebank.com.au
Job Published: December 09, 2021 16:36

Job Description


About the role

  • 6 month contract

  • Opportunity within government department

  • Able to travel between 3 offices (must have valid driver's license)


Responsibilities

  • Deliver Tier 2 phone and/or in-person support to users

  • Maintain and support ongoing operations throughout DCJ by undertaking a range of ICT support tasks, including investigating problems, assisting with the implementation of agreed remedies and preventative measures, conducting tests, correcting malfunctions and documenting results in accordance with agreed procedures.

  • Install or remove hardware and/or software, using supplied installation instructions and tools, to meet business needs and with minimal disruption to operations.

  • Utilise appropriate tools and methods to address user support queries and return user's ICT systems and networks to optimum efficiency.

  • Manage set-up activities for ICT devices and systems and monitor their performance to limit or prevent loss of service to end users.

  • Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages.


Skills and experience

  • Multiple years of related level-2 support experience


For more information or a confidential discussion, please contact Geordie McPherson at

geordie.mcpherson@peoplebank.com.au

To apply please click the 'Apply Now' button.