Technical Support - Level 1 - Chullora

Location: Western Sydney, New South Wales
Job Type: Contract
Posted: 19 days ago
Contact: Colby Zurlini
Discipline:
Reference: 173391_1572310729

Our client is seeking an experienced person to join a Technial Support team. The team is responsible for providing support to the company's external clients, whom interact with their various websites and propriatery software.

The Role:

  • Resolving calls in the first call if possible - level 1
  • Working in a vibrant team that are encouraged to have an opinion
  • Support the company's software, website and sometimes databases
  • Telephone based role where you will be supporting customers in a fast paced environment
  • Resolve PC, network and SQL Server issues
  • Provide accurate and timely status reports
  • Unlocking, password reset, etc
  • Monitor the server health
  • Desktop support
  • Analyzes information about the user's issue and determines the best way to resolve their problem
  • Escalate to IT applications support

The Skills and Experience:

  • Previous support desk / help desk / customer service (with problem resolution / troubleshooting) experience highly desirable
  • Customer service acumen and contact centre telephony usage experience highly desirable.
  • Skill - Applications: Windows/MS platforms, cloud/web-based interfaces, internet browsers, case management (ServiceNow, Remedy, Heat, ZenDesk, etc.), CRM (Salesforce) highly desirable.
  • A mix of technical and customer contact expertise
  • Ability to communicate technical information very clearly over the phone
  • Can work as part of a fun team and get a quick desired result
  • Can join immediately and get involved in their vibrant culture working in luxurios offices
  • Car is mandatory due to location to public transport

Please submit CV in WORD format ONLY