Our client is seeking an experienced person to join a Technial Support team. The team is responsible for providing support to the company's external clients, whom interact with their various websites and propriatery software.
The Role:
- Resolving calls in the first call if possible - level 1
- Working in a vibrant team that are encouraged to have an opinion
- Support the company's software, website and sometimes databases
- Telephone based role where you will be supporting customers in a fast paced environment
- Resolve PC, network and SQL Server issues
- Provide accurate and timely status reports
- Unlocking, password reset, etc
- Monitor the server health
- Desktop support
- Analyzes information about the user's issue and determines the best way to resolve their problem
- Escalate to IT applications support
The Skills and Experience:
- Previous support desk / help desk / customer service (with problem resolution / troubleshooting) experience highly desirable
- Customer service acumen and contact centre telephony usage experience highly desirable.
- Skill - Applications: Windows/MS platforms, cloud/web-based interfaces, internet browsers, case management (ServiceNow, Remedy, Heat, ZenDesk, etc.), CRM (Salesforce) highly desirable.
- A mix of technical and customer contact expertise
- Ability to communicate technical information very clearly over the phone
- Can work as part of a fun team and get a quick desired result
- Can join immediately and get involved in their vibrant culture working in luxurios offices
- Car is mandatory due to location to public transport
Please submit CV in WORD format ONLY
