Customer Service

Job Title: Customer Service
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 204362_1594346578
Contact Name: Colby Zurlini
Contact Email:
Job Published: July 10, 2020 13:05

Job Description

  • Sydney CBD / Close to public transport
  • Contract + extension
  • Approachable management / stable team

Our client is seeking an experienced Tech Support / Asset Management Specialist to join their Property and Fleet team. The team is responsible for ensuring that all employees have the right tools and equipment to do their jobs effectively.


  • This role involves the provisioning and management of employee assets such as laptops in a timely manner all whilst looking for ways to improve the employee experience.
  • Building devices with the company's standard image so that they are ready for re-distribution to employees
  • Managing idle device stock levels
  • Returning devices to financier in a timely manner to ensure unnecessary lease costs aren't incurred by the company
  • Establish and maintain effective relationship with internal stakeholders
  • Maintaining relationships with external partners such as hardware suppliers, financiers and return logistics partners
  • Keep record log of device ownership
  • Look for ways to improve processes and systems keeping the employee experience in mind
  • Continuously maintain and seek ways of improving personal knowledge of subject specific expertise

The candidate:

  • Demonstrated experience in customer service - including understanding customer needs and going above and beyond to meet their expectations
  • Experience setting up laptops and Imaging mandatory needed
  • Ability to use asset management system and tools to update and analyse user data-providing information to key stakeholders when requested
  • Strong skills in using IT equipment such as laptop computers
  • Demonstrated experience in process improvement
  • Flexibility to adapt to variety of functions as required
  • Strong stakeholder management skills

Please submit CV in word format ONLY.

Ref: 204 362