Technical Support Analyst

Job Title: Technical Support Analyst
Contract Type: Contract
Location: Frankston, Victoria
Salary: Negotiable
Reference: 208984_1631841640
Contact Name: Jatin Khatri
Contact Email:
Job Published: September 17, 2021 12:46

Job Description

About the role

Our client, is seeking an experienced Technical Support Analyst. They are offering a competitive rate join the Enterprise Content Management (ECM) Team, supplying support to key applications include components of Open Text suite and M365 including Teams, SharePoint and Power Platform.


  • Provide responses to address and resolve service desk requests with compliance to applicable SLA
  • Co-ordinate with ECM and other BTS team members where applicable to quickly address the customer requests, and support BAU activities.
  • Support other members of the ECM team during times of peak demand (testing, writing documents etc)
  • Can participate to contribute in Project and Micro Project related activities including development or enhancement of applications.

Skills and experience

  • Triaging service requests (received VIA support desk, emails, calls etc) and then investigating, troubleshooting and resolving them.
  • Basic understanding and experience in supporting requests in following technologies areas
    • M365 especially MS Teams
    • SharePoint Online
    • Nintex Workflows
    • PowerApps and PowerAutomate
    • SP2010 and SP2013 (i.e. InfoPath, Term Store, Content Types)
    • Experience in Content Server/OpenText Suit will be a plus
  • Exposure in supporting applications development and application platform administration will be a plus (optional). This includes supporting/developing solutions and features using a wide range of technologies such as SharePoint 2013, M365, HTML5, JavaScript, jQuery, XML, SOAP and web services.

For more information or a confidential discussion, please contact Jatin Khatri at 80807263 quoting reference #208984.

To apply please click the 'Apply Now' button.