Technical Support Analyst

Job Title: Technical Support Analyst
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 214728_1633486815
Contact Name: Aparna Sharma
Contact Email:
Job Published: October 06, 2021 13:20

Job Description

  • Perm Role
  • Varied Role
  • Flexible work environment

We are looking to hire a Technical Support Analyst for one of our clients.


  • Assist in the maintenance of a financial system to enable the companies statutory and tax obligation are achieved.
  • Requirement to learn and support the business ERP system
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive interactions with clients

Essential Requirements:

  • 3+ years' experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Advanced Knowledge of Microsoft Office

We are in a position where our client can make an informed decision at speed to capture the best available candidates. If you're interested, then please submit your resume by hitting the APPLY NOW button. For more info contact Aparna at