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Technical Expert - Commissioning & Activations

Job Title: Technical Expert - Commissioning & Activations
Contract Type: Contract
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Reference: 185146_1528094505
Contact Name: Colby Zurlini
Contact Email: colby.zurlini@peoplebank.com.au
Job Published: June 04, 2018 16:41

Job Description

Our client is seeking an experienced Technical Expert to join their and commissioning team. The team is responsible for migrating customers off of an ISDN telephony platform to a new Broadswords telephony platform.

Responsibilities:

  • Focus on delivering End to End customer solutions by collaborating with Other Fulfilment product portfolio leads. Demonstrate a detailed understanding of key products and processes such as MDN, IOM, Connect IP, IPWAN and IPMAN following the product delivery processes and take accountability to troubleshoot problems/challenges affecting their successful roll out.
  • Achieve the Fulfilment primary objectives of Right First Time, On Time performance KPIs;
  • Delivery of the Customer Required Date (CRD) to 85% meets.
  • Delivery of the Customer Delivery Date (CDD) to the target of 95%.
  • Order to Activate (New) for Non-Project Managed orders to be within 40 business days.
  • Maxim to Order Issue (5 business days)
  • DSAL to Activations (30 business days)
  • SFIN to Archive (5 business days)

The candidate:

  • Have an expert understanding and experience of activation functions and processes associated with IP networks and associated infrastructure
  • Have an expert knowledge of LAN/WAN technologies and IP Networks
  • CCNA, CCNA-Voice, CCNP Voice (Incl. QOS and CVOICE) desirable only
  • Experience in Telephony (AXE and S12 Exchanges)
  • Detailed knowledge of ISDN and Local Number Portability (LNP)
  • Broadworks background would be highly desirable

Please submit CV in WORD format only