Working for a well-known Financial Institution, you will be joining a high profile project. As the Technical Support Analyst you will provide 2nd level support for a system replacement to internal and external customers for Production and Business Continuity environments, and supporting the Non-Functional Testing & IWT.
The role;
- Primary responsibility for supporting a new system, Frontend UI, Products, middleware technologies & protocols (SWIFT, AMQP, FIX).
- Incident Management (Including Root Cause Analysis), Problem management, Release Management.
- Opportunity to work across a wide range of interfacing systems
- Completion of routine tasks such as Health Checks, User Queries, BCP testing, Maintenance activities.
- Set up monitoring/alerting across environments using enterprise tools or scripting.
- Participate in non-functional testing required by projects and software releases.
- Conform to Change Management procedures when implementing software releases.
- Maintenance of technical documentation required by the team for operational support.
- Desktop and server side software installation and configuration of systems/environments that are supported within the team.
Requirements to be successful in this role;
- 5+ years of support experience with Degree or equivalent in IT, computing, science or maths.
- Experience in business critical applications with Real Time Processing, Digital/Web Applications, Financial data and Reporting and Cloud Based Applications
- Excellent knowledge of Linux OS (Bash, Cron), Perl or Python scripting.
- Knowledge of Java 8 or higher, Spring Boots/Spring MVC
- Knowledge of Cloud VM Deployment, Configuration of VM, Backup & Restore, Monitoring, Alerting
- Understanding of XML and Queue Framework (JMS/MQ/AMQP)
- Knowledge of GIT & Bamboo deployment tool.
- Good knowledge of IT Service Management platforms, such as Service Now.
- Exposure to Agile practices like daily scrums, JIRA/Kanban and Workflows
- General understanding of financial industry (settlement, clearing, payments systems) - (Must have)
You will need to have methodical problem solving skills such as root-cause analysis, post-issue follow-up, documentation and knowledge transfer. Outstanding communication skills and a strong customer centric mindset. If this sounds like an interesting opportunity for you, please click the 'Apply Now' button quoting #213039
