System Analyst

Job Title: System Analyst
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Reference: 244046_1646374666
Contact Name: Pragna Katta
Contact Email:
Job Published: March 04, 2022 17:17

Job Description

Title: System Analyst

Location: Canberra
Contract: 12 Months

About Role:

The Systems Analyst will work directly to the Assistant Director of Service Design and Transition as part of the ICT Services Branch. The System Analyst will be responsible for ensuring the successful acceptance into service for new and changed services by providing input into service design, analysing, and documenting the technical and support conditions, to assist in the delivery of diverse and varied projects, centred on large scale digital transformation that is currently underway.


  • Undertake service design and transition activities to ensure new and changed services meet established requirements in terms of robustness and supportability,
  • Assist to define requirements by identifying project milestones, phases and elements
  • Provide advice to program and project teams regarding achieving operational readiness,
  • Provide input to service design and architectural principals,
  • Report progress of new initiatives to the ICT Services Branch including senior managers,
  • Conduct insightful and targeted analysis to investigate any risks and issues
  • Ability to work well with multi-disciplinary technical teams, business stakeholders and 3rd party providers
  • Foster a positive culture within the Service Design and Transition team aligned with Agency values; and
  • Build and maintain effective working relationships with internal and external stakeholders. Possess the ability to work independently with limited supervision

Required Skills

  • Demonstrated minimum 5 years' experience working in an operational environment through ICT management frameworks such as ITIL, SIAM etc.
  • Demonstrated experience in Systems Analysis, particularly providing advice to areas regarding operational readiness and service support.
  • Experience in Microsoft Azure or Amazon Web Services, preferably both.
  • Demonstrated strong interpersonal skills including the ability to effectively liaise and keep stakeholders informed and engaged, both verbally and in writing.
  • Demonstrated ability to work effectively in a team environment, cultivating productive working relationships across multiple projects and business areas.
  • Demonstrated experience and flexibility to adapt to agile and waterfall processes to activities when required.
  • Demonstrated experience in effectively communicating with technical SME's to define and obtain an understanding of business needs and technical constraints.
  • Demonstrated experience to effectively analyse business processes to identify and define business improvements.

Desired Skills

  • Experience working in Government, or providing services to Government agency preferred.

For more information or to apply, please contact Josie Bandiola on 02 6245 1706 quoting Job Reference: 244046