Level 3 Support Analyst

Job Title: Level 3 Support Analyst
Contract Type: Contract
Location: Southern Sydney, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 243471_1644736774
Contact Name: Richard Bissitt
Contact Email:
Job Published: February 15, 2022 15:20

Job Description

Initial 6 Month contract + likely Extensions

Sydney based Role with WFH Flexibility

Multiple Roles Available

The Role

Our client are seeking to hire Multiple experienced Systems Analyst with a strong background in systems and Application support, alongside a strong understanding of Windows servers and Networks to join a close-Knit team

Key Skills and Responsibilities

  • Contribute to the Application Lifecycle Management process and ensures system (application) changes to the IM&T enterprise architecture comply with the Group's change management process.
  • Analyse and document systems processes and procedures to improve business and functional requirements leading to the design of data management and information systems solutions.
  • maintain, support, and improve systems and applications
  • SCCM Management, Deployment, and update Management
  • Documents analyse and re-engineer existing and future business processes and systems to facilitate business and system improvement initiatives. -.
  • Documenting processes and procedures and reporting on SLA compliance Work practices, processes and documentation are updated and reports provided as required.
  • Lead the analysis of existing information systems and investigate alternative applications and technologies to design solutions which meet business requirements.
  • Ensure Customer solutions are delivered, and business processes improved.
  • Creation, implementation and maintenance of Guidelines, Processes and Work Instructions. -The relevant Guidelines, Processes and Work Instructions are kept up to date.
  • Be responsible for delivering on IM&T Service Strategy (Service Operations, Service Transition, Service Design and Continual Service Improvement) products and processes.
  • IM&T, ITIL and PRINCE2 policies, guidelines practices and processes are followed by all team members.
  • Assist in the co-ordinated organisation, direction, and implementation of a portfolio of projects and activities that together achieve outcomes and realise benefits that are of business importance to SSC.

Essential experience

  • At least 5 years' experience in the field of Information Management and Technology.
  • Windows Server experience, maintenance, and patch management
  • Level 2/3 Application support
  • Service management level 3
  • Ability to identify and recommend add-ons, upgrades, and fixes to existing systems
  • Demonstrated experience and knowledge of IT networking, including DHCP, DNS and LAN/WAN/WLAN/VLAN technologies.
  • Knowledge and experience with applications and Server operating systems.
  • Experience working with software systems from their initial planning through to retirement, including managing and ensuring that all changes to systems are documented and tracked (Application Lifecycle Management).
  • Ability to recognise and resolve issues impacting on system performance
  • Advise on recommendations for solutions that meet operational needs and deliver on improvements.
  • Demonstrated ability to learn new technologies in a timely manner.
  • Excellent problem-solving skills.
  • Strong communication and writing skills.

If interested in the role please select APPLY or contact Quoting Reference 243471