Support Engineer

Location: Docklands, Victoria
Job Type: Permanent
Posted: 3 days ago
Contact: Jan Hundleby
Reference: 213565_1623285967

  • Build your career in a highly engaged and successful team
  • Use your passion to drive positive outcomes for our customers
  • Join a company that's invested in you

As part of this leading Financial Services organisation, you will join a team who provide technical support for Business Internet Banking Application. You will understand applications and infrastructure (AWS, Azure, Windows, and Linux) to restore service quickly either through the application of workarounds or development of permanent fixes.

Key Responsibilities

The successful applicant will be an experienced Support Engineer who will be responsible for covering production application support as well as maintaining AWS & Azure infrastructure, participating in attestations and audits as well as the following:

  • Develop an understanding of infrastructure stack to efficiently and expertly manage infrastructure partners on patching and security remediation activities or perform the activities ourselves
  • Independently diagnose problems, applying solutions, timely escalation of issues and documenting knowledge in Knowledge Articles, Known Errors and Recovery Plans
  • Maintain a 24/7 global production platform requiring rostered out of hours and weekend support
  • Be a go to person for Developers and Service team members for troubleshooting
  • Work in an agile environment, attending stand-ups, retros, planning, showcases and other agile meetings and ceremonies
  • Design and develop the code and structure for CI/CD enabling infrastructure as code

What will you bring?

o 2+ years' experience in Incident, Problem, Change and Disaster Recovery Management practices with exposure to Capacity, Risk and Availability Management requirements

o Experience in using Service Management Tools such as ServiceNOW / Remedy and Workflow tools such as JIRA / Rally

o Strong JAVA, JavaScript, Shell Programming and Database Programming (Oracle SQL, Microsoft SQL Server) Skills

o Proven ability to use relevant data analytics approaches and tools (Splunk, AppDynamics etc) to monitor, troubleshoot and manage Environments

o DevOps experience in using Jenkins, Power Shell, other scripting languages, CI/CD pipelines, Artifactory and GIT

Experience in WebSphere Administration and knowledge of relational/Document DB

o Familiar with at least one of the Cloud Services (AWS / Azure), Certification / Hands on experience is a plus.

Role 213565