Support Analyst - Level 1-2

Job Title: Support Analyst - Level 1-2
Contract Type: Contract
Location: Mulgrave, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 179814_1517293512
Contact Name: Nicole Leishman
Contact Email:
Job Published: January 30, 2018 17:25

Job Description

The Role

IT Support Analyst role within the IT Department with a strong focus on supporting applications and infrastructure across the organization, as well as delivering IT-related change to the business.

The role requires a solid level of understanding of the business applications and the underlying business processes. Incumbent will require a thorough understanding of parts distribution processes


  • To develop a sound knowledge of the applications, processes and initiatives within the IT landscape.
  • Ensure the IT systems documentation is up to date and being utilized effectively and efficiently.
  • Operate within 1st and 2nd level support team providing analysis and resolution of application and infrastructure related issues, including Interfaces, major incidents and support of other related applications.
  • Ensure that local IT requirements are implemented efficiently by combining central and local services.
  • Daily monitoring of application management processes at application level with timely identification and resolution of any errors.
  • Escalation management in emergency cases.
  • Ensure IT Security and Data Protection Standards are met.
  • Coordinate and execute regression testing for locally or regionally initiated Changes


  • Strong interpersonal skills complimented by effective written and verbal communication skills.
  • Prioritising and strong time management skills
  • Strong problem solving skills
  • Understanding of process mapping and process improvement methods.
  • High level of business acumen and the ability to integrate customers' business needs into a technical framework.

If you have the above skills and experience, please Apply Now!