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Support Analyst

Job Title: Support Analyst
Contract Type: Contract
Location: Redfern, New South Wales
Industry:
Salary: AU$320 - AU$400 per day
Start Date: ASAP
Reference: 183619_1524112048
Contact Name: Manjita Osta
Contact Email: manjita.osta@peoplebank.com.au
Job Published: April 19, 2018 14:27

Job Description


Applicant must be an Australian citizen or an Australian PR holder

Start Date - ASAP
Duration - 6 months contract
Location - Redfern


Main Responsibilities

  • Provide remote and on-site user and system support.
  • Responsible for the resolution of incidents involving information systems
  • Liaise with various teams to identify the current gaps at the application level and the integration level.
  • Investigate the production issues / assist teams in their investigation.
  • Troubleshoot any installation issues and liaise with various teams to overcome the issues.
  • Perform analysis of the root cause of the issues and reproduce in non-production environments.
  • Liaise with business representatives to understand the business logic behind the applications.
  • Coordinate periodical activities such as data refreshes across the environments with due diligence