Support Analyst

Job Title: Support Analyst
Contract Type: Contract
Location: Heatherton, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 242772_1643081811
Contact Name: Geordie McPherson
Contact Email:
Job Published: January 25, 2022 14:36

Job Description

About the role

  • 12 month contract
  • Flexible WFH/On-site mix
  • Competitive daily rates
  • A good understanding of store retail systems using major POS is highly desirable


  • Maintain strong customer-focussed relationships with store staff
  • Identify opportunities to improve efficiency
  • Managing IT components
  • Customer support requests managed effectively
  • Support day-to-day interactions between stores & IHG host systems
  • Support day-to-day operations in stores around IHG initiatives such as loyalty, promotions etc
  • Installation / configuration and Implementation of Store Technologies
  • Perform IT related tasks for In-Store Projects as required

Skills and experience

  • Experience in the retail industry desirable
  • Strong knowledge of POS systems and other technologies used in stores
  • Strong written and verbal communication skills
  • Strong proficiency in MS Excel and MS Word
  • A valid Australian driver's licence
  • Certificate IV in training and assessment highly desirable

For more information or a confidential discussion, please contact Geordie McPherson at

To apply please click the 'Apply Now' button.