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Solutions Architect

Job Title: Solutions Architect
Contract Type: Contract
Location: Melbourne CBD, Victoria
Industry:
Salary: Up to AU$0.00 per annum
Start Date: ASAP
Reference: 208330_1608275062
Contact Name: Zoe Clifford
Contact Email: zoe.clifford@peoplebank.com.au
Job Published: December 18, 2020 18:04

Job Description

Overview:

We are currently recruiting for a Solution Architect with experience in IVR and contact centre technologies to work within a dynamic team environment for an iconic Australian Company.

The Role

The Solutions Architect will have moderate to large-scale Contact Centre experience - spanning across Voice, Chat and Email, in products offered across Verint, Genesys platforms. You will be responsible for, but not limited to:

  • Work closely with vendors to understand and gather business and technical requirements in order to design and architect effective and innovative testing solutions based on our products and services.
  • Provide consultancy and thought leadership to clients on test strategies, methodologies and best practices within the contact centre domains including IVR and social media including other non-voice channels.
  • Liaise with project team and technical personnel to implement, deploy and deliver solutions based on the company's products and services.
  • Create Solution design aligned to architecture guidelines and principles.
  • Develop, create and execute on test, design and deployment documentation.
  • Ensure efficient, timely and successful delivery of products and services.
  • Develop and facilitate live training sessions, product demonstrations, workshops and webinars to educate clients on the product suite.
  • Provide support for delivery teams to deliver solutions.
  • Demonstrate and maintain expertise and a high-level of competency with the use of our products
  • If required, provide pre-sales support assisting or providing input into Statement of Works and proposals.

To be successful in these roles, you need to have the following skills and experience:

Key Requirements:

  • Experience in Architecture, Consultancy, or delivery roles
  • Experience with IVR and contact centre technologies.
  • Strong background in Genesys and VERINT technologies will be preferable.

If you have the experience to be successful and seek your next career opportunity, please APPLY NOW for more information.