Solution Architect - Genesys

Location: Docklands, Victoria
Job Type: Contract
Posted: 15 days ago
Contact: Scott Brown
Discipline:
Reference: 187967_1538539003

About the Company


Our banking client is well-known and are presently looking to inhouse a lot of their architecture processes. This has provided the oppotunity to improve a number of different environments, including their Contact Centres


About the Role

Specifically, they are embarking on a refresh of their contact centres to improve customer experience and are looking for expertise in Solution Architecture with a focus on Genesys to achieve this.

Responsibilities

This is an integral role and will see you work with different teams to achieve this outcome. In particular, you will:

  • Evaluate solution options, ensuring proposed solutions are fit for purpose and aligned to quality metrics for Architecting for Simplicity and Agility, Speed to Value and Always On.
  • Deliver architecture services by adapting to a range of delivery methodologies
  • Produce End-to-End Solution Architecture that addresses the desired Customer and Business outcome in alignment with business zone roadmap / target state

Skills and Experience

To be a success in this role, you must be able to provide the following skills and experience:

  • Demonstrated experience as a Solution Architect, with knowledge and experience in Genesys
  • Demonstrated experience in design and implementation of contact centre refresh
  • An understanding of contact centre best practices, industry trends and innovations
  • Exceptional and demonstrable stakeholder management (GM / Director level) experience with superior communication skills
  • Must have strong analytical and problem solving skills.


For more information or a confidential discussion, please contact Scott on 03 8080 7232 quoting reference 187967