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Softwares Support Analyst

Job Title: Softwares Support Analyst
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Industry:
Salary: Negotiable
Reference: 180440_1515569021
Contact Name: Evan Xeres
Contact Email: evan.xeres@peoplebank.com.au
Job Published: January 10, 2018 18:23

Job Description

Our client specialise within the HR Software space, they own their own product and work with both large and small enterprise. Due to rapid growth we currently seek a Software's Support Analyst to join the team.

The responsibilities revolve around managing tickets relating to post implementation issues from the customer. These include:

  • Ticket management and prioritisation
  • General customer service calls
  • Talking with different departments regarding software functionality
  • Application debugging
  • Perform manual testing process to ensure the quality of the solution to be delivered
  • Validate system and data accuracy
  • SQL and excel activities, must have strong skills with excel
  • Help co-ordinate resolution activities with tech teams and client.

The successful candidate will be motivated by application problem solving, you will enjoy dealing with different customers and have a strong problem identifying skill set - strong questioning, communication and listening skills.

We really seek someone that operate without process and can systematically work logically through problems.

You will be rewarded by working with a great team within awesome offices.

For further information please contact Evan Xeres on t: 03 8080 7282 or

e: evan.xeres@peoplebank.com.au