Site Support officer
- Multiple contract opportunities in Perth, Kalgoorlie, Port Headland
- Experience with either Level 1/2/3 support
- Opportunity to work with global and government client
A reputed client is seeking for Site support officer with multiple locations.
Responsibilities include:
- Provide technical support to customers with laptop, desktop computers, mobiles/tablets or BYO devices.
- Provide hands on as well as remote technical support via telephone or remote access.
- Perform installation, repair and maintenance of End user computer devices and related software/hardware.
- Troubleshoot and expeditiously resolve hardware and software issues and identify root cause of problems when related to end user devices minimizing disruption to the users.
- Provide second level support on issues escalated from the Service Desk.
- Work closely with the Service Desk and other resolvers to provide seamless customer support.
- Work closely with infrastructure and application teams to ensure timely delivery of service.
Key skills:
- Windows 10, M365, ServiceNow, Active Directory, Azure MFA
- Mobiles/Tablets - Android/Apple
- Intune/SCCM
- Standard and Multi-function print devices
- Workstation Networks Configuration
- Knowledge of networking concepts and components
- Voice Communication
- Video Conferencing across various platforms
If you are interested and possess the required experience, please apply now via the link below to be considered for this great opportunity.
Contact: Priyanka Shah - 9423 1405 - (Job reference: 241348)
