The Role
The Service Management Platform Specialist exists to execute day-to-day governance, support, administration and maintenance of the Technology Service Management platform, currently ServiceNow, and associated applications.
Key Accountabilities
In close collaboration with peers in the Technology branch, set the framework for delivering support services that contributes to business performance and enables the organisations strategy including;
* Leads the implementation of the Technology Service Management platform
* Facilitates and supports the rollout of updates, new applications and enhancements in Technology Service Management platform.
* Reviews Technology Service Management platform software updates and provides recommendations to meet the business needs and maximise functionality.
* Provides day-to-day support, administration and maintenance of the Technology Service Management platform and associated applications.
* Monitors health, usage and overall compliance of Technology Service Management platform and its associated services.
* Develops systems integrations and process automation within Technology Service Management platform to meet business requirements.
* Loads, manipulates and maintains data connections between Technology Service Management platform and other systems.
* Performs installation and testing of Technology Service Management platform updates and new releases, enhancements and related software.
* Creates Technology Service Management platform reports and dashboards and provides assistance to empower end users to create their own reports and dashboards.
* Provides technical support and training for Technology Service Management platform including escalation and resolution to external service providers in line with service management and delivery standards.
* Manages and maintains timely and accurate Technology Service Management platform documentation including change requests, technical and user guides, software configuration, problem and resolution knowledge bases and other technical documentation.
Qualifications and Essential Experience
Service Now Certifications
3 + years Proven experience in ServiceNow Development and Configuration
If interested please select APPLY or contact Richard.bissitt@peoplebank.com.au quoting reference 202118
