ServiceNow Solution Designer

Job Title: ServiceNow Solution Designer
Contract Type: Contract
Location: Macquarie Park, New South Wales
Salary: Negotiable
Reference: 195330_1559100639
Contact Name: Amrinder Dhaliwal
Contact Email:
Job Published: May 29, 2019 13:30

Job Description

Leading telecommunications organisation seeks aServiceNOW Solution Designer withAPIintegrations (REST & SOAP) and Customer Portals experience!!

The following are some of the key responsibilities:

  • Responsible for defining, architecting, designing and implementing end-to-end ServiceNow based custom applications
  • Develop and customise ServiceNow - from determining scope, providing effort estimates, collecting requirements, design & development, testing, writing implementation plans, and execution of those plans
  • Collaborate with IT and business teams to gather develop and validate business requirements
  • Transform functional requirements into detailed technical designs that represent actionable development tasks
  • Driving process definition, re-engineering, integration requirements, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
  • Developing required documentation

The following are the key skills and experience required:

  • Strong experience with ServiceNow design and development especially API integrations (REST & SOAP), and Customer portals.
  • Expertise in ServiceNow's ITSM & ITOM implementations
  • Expertise in ServiceNow CSM implementations
  • Senior level expertise in ServiceNow Architecture and solution design for complex and large ServiceNow deployments.
  • Expertise in writing detailed design documents for large scale ServiceNow ITSM& ITOM implementations.
  • Expertise in ServiceNow automation
  • Experienced in writing Client, Jelly and other scripting in ServiceNow
  • Experienced with developing custom CMS applications in ServiceNow
  • Experienced working with Forms, Workflows, Wizards and Record Producers in ServiceNow
  • Experienced in writing Business Rules and Script includes Jobs in ServiceNow
  • Experienced in building custom UI Pages and Macros in ServiceNow
  • Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server
  • Have grip on UI Policies, ACL in ServiceNow
  • Experienced in understanding & resolving update set conflicts.
  • Strong understanding and experience with leading ITSM toolsets such as ServiceNow, HP Service Desk, HP Service Manager, CA Service Desk, IBM TSRM/CCMDB and Remedy ARS
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
  • Must be able to work across multiple teams.
  • Telco experience - deploying ServiceNow applications.

If you have the skills and experience mentioned above and believe this is the right role for you then APPLY NOW on the link below!!