ServiceNow Platform Specialist

Location: Blacktown, New South Wales
Job Type: Permanent
Posted: 29 days ago
Contact: Pooja Gupta
Discipline:
Reference: 202118_1583451345
  • Service Now Platform Specialist
  • Permanent role
  • Based in Black Town

The Service Management Platform Specialist exists to execute day-to-day governance, support, administration and maintenance of the Technology Service Management platform, currently ServiceNow, and associated applications.

Key responsibilities:

  • Leads the implementation and facilitates and supports the rollout of updates, new applications and enhancements in Technology Service Management platform.
  • Provides day-to-day support, administration and maintenance of the Technology Service Management platform and associated applications.
  • Develops systems integrations and process automation within Technology Service Management platform to meet business requirements.
  • Loads, manipulates and maintains data connections between Technology Service Management platform and other systems.
  • Creates Technology Service Management platform reports and dashboards and provides assistance to empower end users to create their own reports and dashboards.
  • Provides technical support and training for Technology Service Management platform including escalation and resolution to external service providers

Key requirements:

  • Specialised Professional: 3-10 years' experience in a similar/professional role within the Consulting, Utilities or Technology sector
  • ACSC cyber security principals.
  • ITIL framework.
  • Certificate III/IV or Diploma or other formal qualifications in IT or related disciplines
  • Working experience, with proven capabilities in the area of ServiceNow development and configuration
  • ServiceNow certifications

For more information, please contact Pooja Gupta, quotting ref: #202118.