Service Now ITSM Specialist

Location: Perth, Western Australia
Job Type: Contract
Posted: 13 days ago
Contact: Priyanka Shah
Discipline:
Reference: 246043

Service Now ITSM Specialist

  • Initial 12 months of contract with global mining client
  • Based in Perth CBD
  • Expertise in ITIL framework, IT Service Management

About the Role:

Our client is a global client looking for Service Now ITSM Specialist who ServiceNow experience.


Key Responsibilities

  • Supports creating the overall roadmap and shapes demand for enterprise platform consumption
  • Ensures platform team alignment with the business strategy, roadmap, and platform governance policies
  • Has ownership and oversight of the ServiceNow instances, the core platform team, and any escalations
  • Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
  • Owner of the ServiceNow Demand Management Process and presides over the Demand Management and Capacity Management processes.
  • Ensures compliance to contractual and license agreements ensuring that the platform meets all internal and external security and rick controls.
  • Maintains ongoing engagement with ServiceNow via various customer forums to identify future capabilities due for release and potential ingestion into the ServiceNow Roadmap.

Key skills:

  • Expertise in ITIL framework, IT Service Management (preferably to a manager's level).
  • Managing integration between different tools/platforms.
  • Process integration between different tools and partners.

How to Apply

If you are interested and possess the right experience, please apply now via the link below.

Contact: Priyanka Shah - (08) 9423 1405 - (Job reference: 246043)