Service Management Analyst

Job Title: Service Management Analyst
Contract Type: Contract
Location: Adelaide CBD, South Australia
Salary: Negotiable
Reference: 195342_1559114576
Contact Name: Karen Detablan
Contact Email:
Job Published: May 30, 2019 10:55

Job Description

Our client, a well-respected brand and an employer of choice, is seeking a Service Management Analyst to join their team on a 12-month contract.

This role will provide data driven insights by analysing metrics. You will also generate reports and provide recommendation to improve processes.

Skills required:

  • Strong knowledge of Service Management or ITIL framework
  • Proven experience in SQL and data analytics
  • Experience in Reporting Tools such as Power BI or Tableau
  • Tertiary qualifications in Computer Science/Mathematics/Statistics/IT will be highly regarded
  • Strong stakeholder management and customer service skills

To be successful in this position, it is imperative that you are resilient and be able to work in a high-pressure environment. You will also be able to demonstrate delivering projects on time as well as have strong attention to details.

A high level of communication will be key to this role as you will be dealing with staff at all levels of the organisation as well business partners and stakeholders.

For your chance to be a part of project that is crucial to this organisation, please apply immediately. Alternatively, for a confidential conversation, please contact Karen on 08 8112 7400.