- 12 Month Contract + Extensions
- West Sydney
- Large Enterprise Environment - long term project!
We are looking to hire an experienced Service Delivery Manager for one of our premier clients. This role plays an integral part of a multi-disciplinary team to ensure that goals and objectives of new business development requests are accomplished within prescribed time frames. The incumbent must consistently aim to deliver quality services and/or solutions that meet business requirements and ensure that goals are accomplished in line with business objectives.
Key accountabilities
- Lead the creation, design, implementation, management and reporting of service level processes and procedures to ensure service agreements, operational agreements and underpinning agreements are developed and managed in a consistent manner across Information Services.
- Provide authoritative and expert advice and act as an escalation point for all Service Level Management and Catalogue related issues at a strategic level.
- Proactively analyse and report on performance against service level agreements to highlight inconsistencies and guide the development of remediation activities.
- Develop, refine and communicate the Service Catalogue to provide clear guidelines and standards for service delivery to client
- Work alongside the IS Business Management team to develop and contribute to the costing chargeback models for services and offerings.
- Build strong and positive relationships with key stakeholders both internally and with customers.
Minimum Qualification
- Minimum of 7 years' experience as a Service Delivery Manager/Service Catalogue Manager or similar
- Demonstrated experience leading and developing capability of a team, and coaching and advising managers, whilst always fostering a performance based and customer focused work culture.
- Well-developed interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing key stakeholders and customers to influence and achieve optimal business outcomes.
- Excellent analytical skills including proven experience in analysing and interpreting complex information from numerous sources, preparing and presenting analysis and reports, dealing with challenges creatively and achieving business focused solutions
- Demonstrated ability to build relationships and manage complex customer issues through to resolution and successful outcome.
- Able to start within 2 weeks' notice
We are in a position where our client can make an informed decision at speed to capture the best available candidates.
If you are looking for your next contract opportunity then act fast as this opportunity will not be available for long.
If you're interested then please submit your resume by hitting the APPLY NOW button
