Service Desk Team Leader / Manager

Job Title: Service Desk Team Leader / Manager
Contract Type: Permanent
Location: Bella Vista, New South Wales
Salary: Negotiable
Reference: 242535_1642388008
Contact Name: Aparna Sharma
Contact Email:
Job Published: January 17, 2022 13:53

Job Description

  • Perm Role
  • Location: Bella Vista

Our client based in Bella Vista is looking for a Service Desk Team Leader/ Manager to join its IT team.

The Service Desk Manager will ensure high service standard is provided to the business, SLA reported on to IT Management team and targets achieved. Some technical project management is required along with business process improvement initiatives where applicable.

Key Responsibilities:

  • Manage and support the delivery of all Service Desk requests.
  • Provide quality and timely support to desktop systems (end-user systems). This includes after hours on-call support as and when required
  • Assist with monitoring and maintenance of infrastructure systems (servers, software (including applications and OS) and network where applicable)
  • Proactively seek to identify and address root cause issues that may affect the IT environment
  • Support professional contacts with 3rd party partners
  • Manage ad-hoc systems changes and repairs as required
  • Review Operational performance and report service desk service levels

Essential Skills and Experience

  • Tertiary qualification in IT or relevant discipline
  • Previous experience as a service desk team leader/ manager
  • Experience in running an efficient service desk
  • Good Leading Skills
  • Experience implementing good practice and involved (desirable managed) deployment of a new service desk system.
  • Previous experience managing direct reports.
  • Relevant technology exposure and appreciation including familiarity with desktop, server and network technologies

For more info contact Aparna on