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Service Desk Manager

Job Title: Service Desk Manager
Contract Type: Permanent
Location: Perth, Western Australia
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 242905_1644311331
Contact Name: Lisa Williams
Contact Email: lisa.williams@peoplebank.com.au
Job Published: February 25, 2022 12:36

Job Description

Service Desk Manager

  • Permanent role with industry leading company
  • Seeking ITIL/ ITSM & Change Management
  • Strategic focus to the role

An industry leading company located 15 - 20 mins from the Perth CBD is seeking a strategically focused Service Desk Manager who will be responsible for managing the IT support teams to ensure they are delivering the highest standards of level 1 and 2 support.

Responsibilities include:

  • Lead and manage the level 1 & 2 IT support teams to ensure effective service delivery to their customers
  • Provide input into strategic decisions when required
  • Act as an escalation point for any technical issues
  • Drive high quality service management through ITSM processes such as Incident Management
  • Liaise with key business stakeholders to build relationships
  • Identify opportunities for continual service improvement to drive efficiency and service quality

Key skills:

  • Must have strong, recent experience working in a Service Desk Team lead or similar role
  • Proven background in making strategic decisions (must be able to provide examples)
  • Ability to step in as a technical escalation point of desktop level 2 & above
  • A dedication to developing a high level of customer service
  • The proven ability to lead and manage a team of IT support professionals
  • Strong leadership with the ability to coach, mentor and inspire team members
  • Solid experience with ITSM processes, ideally with ITIL certification
  • Excellent communication and stakeholder engagement skills

If you are interested and have the right experience, please apply now via the link below to be considered.

Contact: Lisa Williams - 9423 1400 - (Job reference: 242905)