Service Desk Operator

Job Title: Service Desk Operator
Contract Type: Permanent
Location: Adelaide CBD, South Australia
Salary: Negotiable
Reference: 200055_1575610187
Contact Name: Katrina Vartzokas
Contact Email:
Job Published: December 06, 2019 16:29

Job Description

A market leader has opportunities for Full Time Service Desk Operators to support internal clients across a range of enquiries.

Recent IT graduates are encouraged to apply. Individuals demonstrating outstanding customer service backgrounds will also be considered for these opportunities.

Coming from a strong customer service background, you will be an excellent and confident communicator who is self-motivated with a 'can do' attitude. Your computer competency coupled with your enthusiasm and passion for customer service will see you succeed in this role.

To be successful you will demonstrate the following:

  • A stable employment history in Customer Service (IT Helpdesk, Contact Centre or Hospitality) or be a current IT student or recent graduate
  • A high level of computer literacy with an ability to pick up new systems quickly
  • Be a quick learner with the ability to work in a fast-paced environment
  • Be able to follow structured processes and procedures
  • Show initiative in the resolution of customer related issues
  • Excellent interpersonal and confident communication skills, demonstrating exceptional telephone manner
  • Be committed to a long-term opportunity

What's in it for you?

  • Ongoing training and development with one of Australia's most highly regarded organisations
  • Excellent incentives - be rewarded by greater earning potential
  • Work for an organisation that's truly focused on their people
  • No sales or outbound calls. This is purely a customer service opportunity supporting internal customers over the phone

These are permanent full-time positions and participation in a 7-day shift roster will be required. Hours of work could be between 6am to 10.40pm.

For further information please contact Kat on (08) 8112 7400.

SA: LHS 296564