About the role
Wokring in colabrative team enviroment this role will see you responsible for first point of contact support and delivery of high-quality end user digital services to the client and is instrumental in providing operational knowledge and experience for Incident Management and Request Fulfillment.
Responsibilities
- Provide support by receiving, logging, resolving and escalating service requests and incidents in a fast and efficient manner
- Analyse and resolve requests to maximise resolution at point of call, otherwise allocate requests based on resolver group availability and escalate as appropriate
- Promptly and accurately allocate calls and manage que's as appropriate and act as a Subject Matter Expert for resolution and management of incidents and or service requests and ensuring issues are escalated to Digital Platforms for resolution.
- Educate customers on Digital technologies and promote Digital Self-Serve to drive efficiencies across our operations.
- Install software to Digital standards, ensuring appropriate configuration, connectivity, and functionality
Skills and experience
- Experience in working in a Service Desk Function
- Knowledge of Service Desk system and IT Tools
- Knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems and common desktop application products such as MS Office, Internet Explorer and email and/or experience with deployment and configuration scripts on a Microsoft platform and with deploying software installation packages using scripts and packaging tools.
For more information or a confidential discussion, please contact Luca on 07 3003 7755
To apply please click the 'Apply Now' button.
